Privacy Policy

1. Information We Collect We may collect the following types of information: A. Personal Information Information voluntarily provided by users, including: Name, company name, and job title Email address, telephone number, and mailing address Inquiry details or messages submitted through contact forms Billing or shipping information (for business transactions) B. Technical & Usage Data Automatically collected when you browse our website: IP address Browser type and version Device information Pages visited, time spent, and traffic patterns Cookies and similar tracking technologies C. Business & Transaction Data If you purchase or request quotations for RZ Pellets products: Purchase history Delivery preferences Contract or invoice information 2. How We Use Your Information RZ Pellets uses collected information for the following purposes: Customer Communication: Responding to inquiries, providing product information, and offering support. Order Processing: Managing quotations, sales contracts, shipments, and customer accounts. Website Improvement: Enhancing user experience, monitoring website performance, and optimizing content. Marketing & Updates: Sending newsletters, product announcements, or promotional content (only with prior consent where required). Legal Compliance: Meeting obligations under applicable laws and regulatory standards. We do not sell, rent, or trade your personal information to third parties. 3. Legal Basis for Processing (GDPR Compliant) Where applicable, RZ Pellets processes personal data based on: Performance of a contract (e.g., product orders, quotations) Legitimate interests (e.g., improving customer experience, preventing fraud) User consent (e.g., newsletters or marketing communications) Legal obligations (e.g., invoicing and tax requirements) 4. How We Share Your Information We may share data with: Service Providers (shipping companies, logistics partners, IT service providers) Professional Advisors (auditors, legal consultants, accounting firms) Regulatory Authorities (when required by law) Certification Bodies (e.g., ENplus certification audits) All third-party partners are required to maintain confidentiality and protect personal data in line with applicable regulations. 5. Data Retention RZ Pellets retains personal information only as long as necessary to: Fulfill the purpose for which it was collected Comply with legal, regulatory, or accounting requirements Maintain ongoing customer relationships When data is no longer required, we securely delete or anonymize it. 6. Data Security We implement strict security measures to protect your data from: Unauthorized access Misuse or disclosure Loss or corruption These measures include encrypted communications, secure servers, controlled access protocols, and regular system monitoring. 7. Cookies & Tracking Technology Our website uses cookies to enhance your browsing experience. Cookies help us: Store user preferences Analyze website traffic Improve site functionality Users may adjust browser settings to disable cookies; however, this may limit website functionality. 8. Your Rights (Under GDPR & Equivalent Standards) Depending on your jurisdiction, you may have the right to: Access your personal information Request correction or updates Request deletion (“right to be forgotten”) Restrict or object to processing Withdraw consent for marketing communications Request data portability To exercise these rights, contact us via the details below. 9. International Data Transfers If your information is transferred outside the European Economic Area (EEA), RZ Pellets ensures appropriate safeguards such as: Standard Contractual Clauses (SCCs) Certified secure data processors Compliance with international data protection standards 10. Links to Third-Party Websites Our website may contain links to external sites. RZ Pellets is not responsible for the privacy practices, content, or policies of such third-party websites. 11. Updates to This Policy RZ Pellets may revise this Privacy Policy periodically to reflect legal, technical, or operational changes. Updated versions will be posted on our website with the effective date indicated.