RZ Pellets – Payment Policy

1. Accepted Payment Methods RZ Pellets offers a range of secure payment options to accommodate domestic and international customers: A. Bank Transfer (Preferred Method) Payments can be made directly to RZ Pellets’ official corporate bank account. Bank details will be provided on the Proforma Invoice. All bank charges on the buyer’s side must be fully paid by the buyer. B. Letter of Credit (LC) Applicable for bulk or international shipments. Must be Irrevocable, Confirmed, and Payable at Sight. All LC terms must comply with UCP 600 standards. C. Advance Payment (Deposit Payments) A non-refundable deposit is required to confirm production and secure allocation of goods. Standard deposit requirement: 30% of total invoice value. Balance payment is due prior to shipment or against documents (as agreed in the contract). 2. Payment Terms A. Standard Terms for International Orders 30% Deposit upon order confirmation 70% Balance payable: Before shipment, or Against scanned or original shipping documents For LC transactions: 100% payment at sight upon document presentation. B. Standard Terms for Domestic Orders (Within EU) Payment terms are stated on the Sales Order or Invoice. Full payment must be received before dispatch unless otherwise agreed in writing. 3. Invoicing & Documentation Upon finalizing the order, RZ Pellets will issue the following: Proforma Invoice (PI) Commercial Invoice Packing List Certificate of Origin Quality Certificate (ENplus or equivalent) Bill of Lading (for international shipments) All documents will be released only after full receipt of payment unless otherwise negotiated. 4. Currency All international transactions are conducted in EUR (€) or USD ($) unless agreed otherwise. Domestic transactions within Austria are typically billed in EUR (€). Currency used will be clearly stated on the Proforma Invoice. 5. Late Payments Late payments may result in shipment delays, storage fees, or additional administrative charges. Interest may be applied to overdue invoices in accordance with European commercial regulations. RZ Pellets reserves the right to suspend or cancel orders if payment obligations are not met. 6. Payment Verification To ensure compliance, RZ Pellets will: Verify incoming payments Match payment against the Proforma Invoice Confirm receipt before scheduling production or shipment Payments sent without clear reference details may cause delays. 7. Fraud Prevention & Security RZ Pellets prioritizes the security of all financial transactions: Bank details are only provided through official communication channels. RZ Pellets will never request payment to personal accounts or third-party entities. Customers are encouraged to verify account details before transferring funds. Any suspected fraud or unauthorized transaction must be reported immediately. 8. Modifications & Exceptions RZ Pellets reserves the right to adjust payment terms for: Long-term partners High-volume buyers Government or institutional contracts Any modifications must be agreed upon in writing. 9. Contact for Payment-Related Inquiries For billing questions, payment verification, or account confirmations, please contact: RZ Pellets – Finance & Billing Department Email: finance@rzpellets.com Phone: +43 (xxx) xxx xxxx Office Hours: Monday–Friday, 9:00–17:00 (CET) RZ Pellets Payment Policy – Trusted, Transparent, and Secure By placing an order with RZ Pellets, customers agree to follow the terms outlined above. Our goal is to ensure a smooth and efficient transaction process while maintaining the highest standards of professionalism and accountability.